| Job Title: |
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Service Desk Engineer (Symantec) |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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Both |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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BCS/MCS |
| Career Level: |
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Entry Level |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Oct 19, 2015 |
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| Job Description: |
| Overview:
Service Desk Engineer (Symantec) assists IT administrators of client companies in identifying and solving problems related to Symantec software and other items via telephone and remote desktop support. Essential Duties:
- Interact with Customers to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.
- Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
- Escalate problems and requests according to established procedures.
- Research end-user problems to determine root cause.
- Maintain accountability and ownership of issue/request tickets.
- Provide proactive end-user management notification of problems.
- Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
- Participate in training required to develop and maintain skills necessary to support end-users.
- Perform basic administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.
Non-Essential Duties:
- Maintain a high standard of business and ethical conduct with end-user, vendors and employees.
- Follow workplace and environmental, health and safety procedures and guidelines.
- Devoting your full business time, attention and energy to En Pointe exclusively (other than as specifically allowed in writing by En Pointe).
- Perform related duties assigned by management.
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| Required Skills: |
•Prior experience with Microsoft Exchange, Vmware ESXi, NetBackup, Backup, storage & archiving, MS-SQL Server, Computer Networking and Active Directory is preferred.
•Good basic understanding of Linux.
•Good understanding of how an incident ticketing system and escalations work.
•Prior technical support experience or system administration is preferred.
•Fluency in English communication. Skills and ability to communicate technical information to both technical and non-technical users.
•Be proactive in developing good customer relations.
•Have a good technical knowledge of computer software and hardware.
•Be a competent presenter.
•Work well as part of a team. (Team Player)
•Individuals with prior experience in providing technical services to support end-users’ computer hardware & software needs, along with demonstrated ability to work within a customer service environment will be preferred. |
| Company Information |
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Company Name: Ovex Technologies Pvt Ltd
Company Description:
Ovex is a full service BPO Company engaged in providing value-added IT Enabled Services to renowned clients in the areas of Customer Interaction, Transaction Processing, Data Analysis, Software Development and Research Services. Ovex is a 700 employee company with 6 facilities in Pakistan, and is a multi-national company with $350 million in annual revenue.
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